Terms & Conditions


Welcome to our Terms and Conditions of your use for towngalleryart.com. Please read through these carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

Before placing an order, if you have any queries relating to these Terms and Conditions, please email us at gallery@towngalleryart.com or contact us at Town Gallery, 26 Eldon Garden, Newcastle upon Tyne NE1 7RA, United Kingdom.

We may change these terms from time to time without notice. Changes will apply to any subsequent orders received.

Delivery, returns and exchanges

Delivery charges and estimated timescales are specified in the Delivery section of the site.

We ship outside the United Kingdom Delivery Duties Unpaid (DDU), therefore any customs or import duties are charged once the item reaches its destination country. These charges must be paid by the recipient of the item. Unfortunately, we have no control over these charges and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please be aware that your item can be also delayed by customs and subsequent charges can be applied. We have no control over this and cannot supply any details of why or for how long your item will be delayed. 

Goods must be returned within 14 days of receipt for an exchange or refund. Refunds can only be made to the original method of payment. Please refer to the Returns section for full returns information. Your statutory rights are not affected.

Our rights to not accept your order or cancel your purchase

We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:
* the product is not available / in stock (any payments will be refunded);
* your billing information is not correct or not verifiable;
* your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
* your bank transfer payment is not received within 12 calendar days after acceptance of your order;
* we have reason to believe you are under 16;
* we have reason to believe that you are a reseller;
* there was an error in the price quote;
* we could not deliver to the address provided by you.

Product information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor’s display, we cannot guarantee that any colour will accurately reflect the colour of the product on delivery.

All dimensions provided are approximate, however we do make every effort to ensure they are as accurate as possible.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto our system. We reserve the right to refuse orders where product information has been mis-published including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of VAT.

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We update our online store continually. From time to time our gallery may run special local promotions, which may not be available on our website, or we may offer special discounts online that are not available in the gallery.

Purchase of products

When you place an order request on our website we shall email you an acknowledgment of your intended order. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: the product ordered being unavailable stock, being unable to obtain payment authorisation, the identification of an error within the product information, including price or promotion.

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England. Your statutory rights are not affected.


Payment can be made by XXXXX 

All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto our system. The total cost of the order is the price of the products ordered plus the delivery charge.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

The payment charge is made at the point the order is dispatched.


For further details regarding the use of data supplied by you, please see our Privacy section.

All rights, including copyright, in this website are owned by or licensed to Town Gallery or are the property of their respective copyright owners. Any use of the site or its contents, including copying, displaying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the express permission of Town Gallery or the relevant copyright holders.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain links in this site may redirect to websites that are not under our control. We accept no responsibility or liability in respect of the material on any such third party website.

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